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Legal Terms That Protect Your Account

We've built our legal framework around what matters to you: keeping your deposits secure, protecting your personal data, and making sure every withdrawal is verified before it leaves…

Account verified at registrationDeposits secured on entryWithdrawals checked before payout
jangkar slot Legal Terms That Protect Your Account
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How to Reach Us About Legal Questions

Live Chat Our support team is in the bottom-right corner of your account page, available 24/7. Ask about account terms, data requests, or withdrawal verification — they'll walk you through it.
Email Support Send legal or data-access questions to our support inbox; we respond within 24 hours. Use this channel for formal requests like account closures or data downloads.
In-Account Help Every section of your settings has a linked help article. Tap the question mark next to deposit methods, withdrawal settings or personal details to see our policy for that feature.
DATA AND SECURITY

How We Handle Your Information

Encryption & Storage

Your password, payment details and personal data are encrypted with industry-standard SSL. We store only what's needed to run your account and process payouts — no data is sold or shared.

Account Verification

We verify your identity at registration using your phone number, email and payment method. Before any withdrawal, we confirm your bank details match your account registration to prevent fraud.

Cookie & Session Policy

We use session cookies to keep you logged in and functional cookies to remember your chip size and table preference. You can clear cookies any time; it won't affect your account balance or history.

Data Retention

We keep account history, transaction records and verification documents for the time required by law and for your protection. Request a data download or deletion through the support team.

Payment Security

All deposits and withdrawals are verified before processing. We do not store your full card details — payment gateways handle encryption. DANA, OVO, GoPay and QRIS transfers are processed with built-in fraud checks.

Request Changes

Contact support to update your name, email, phone, payment method, or to request a data report. Processing takes 1–3 business days. For closures or permanent deletion, we'll confirm in writing.

Frequently Asked Questions About Legal & Your Rights

Your account remains active, and your balance is held in your wallet. We don't expire accounts for inactivity. However, if there are ongoing compliance checks or fraud alerts on your account, we may temporarily restrict access until verified.

Yes. Contact our support team and request permanent closure. We'll process your request within 3 business days, pay out any remaining balance to your registered payment method, and securely archive your data according to law.

Use the support team's data-access request form. You'll receive a file with all your personal data, transaction history, and payment details within 5 business days. This data is yours to keep or share.

Change your password immediately through the settings page, then contact support via live chat or email. We'll review your recent logins, freeze any pending withdrawals, and help you secure your account within the hour.

Yes. All payment methods are treated equally under our terms. Deposits are verified and secured the same way regardless of the rail. Withdrawal reversals follow the same anti-fraud policy for every method.

We keep your withdrawal request history, the bank details you used, the amount, timestamp, and verification status. This helps us track payouts and detect fraud. You can request a deletion of historical withdrawal data after 12 months.

No. We do not sell your data. We share only what's necessary with payment processors and fraud-detection services to process your deposits and withdrawals securely. All partners are bound by confidentiality agreements.